Ordering Information

Payment Methods
Credit Cards

Canisem Cosmetics accepts VISA, MasterCard, American Express, Discover, PayPal, "Bill Me Later" and "Pay With Amazon".
Your credit card is charged only at the time of the actual shipment of item(s). However, there might be a temporary hold on the funds until the time of actual shipment. If paying by Debit or Check Card, the funds are authorized as soon as the order is placed, which may affect the availability of funds in the account.

Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.

Checks / COD

We do not accept Checks or COD orders.

Wire transfer

Canisem Cosmetics accepts wire transfer payment method.

Placing an Order
Online ordering is secure, fast and easy!
Order Verification
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email within one business day.
Check Order Status
Simply log in to your account and check the progress of your order while it's being processed.
Track Your Order
You can track your order by logging in your account and clicking the "My Orders" link or track it as guest with no loggining on this link "track your order as guest". As well we will email you a tracking number as soon as it's available.
Canceling an Order
You are able to cancel your order if it hasn't entered the shipping process yet. If it has already entered the shipping process, it couldn't be canceled. But, you are able to return items for the refund. See our Return policy.
If the shipment has been refused, the shipping and handling charge for both ways will be deducted from the credit card provided with the order, and a restocking fee might also be applied.
Backorder
We aspire to keep most items in stock for same day delivery (unless the item has Special Order status in the product page).
In case an item is out of stock or for any other reasons that we are unable to ship it, we will send you an email - usually within one business day. The order will have open status unless you told to cancel it. Once the item come back in stock, we will ship it out to you. Your credit card will only be charged at the actual time of shipment, there might be a hold on the funds until the time of shipment.